Privacy Policy

Last updated: 2026

This Privacy Policy explains how Noble Gems (“we”, “our”, or “us”) collects, uses, stores and protects your personal information when you visit our website, contact us, place an order, make an enquiry, or use our services.

We are committed to protecting your privacy and handling your personal data responsibly in accordance with the Personal Data Protection Act 2010 of Malaysia and any applicable amendments, regulations and guidelines.

By using our website, submitting an enquiry, placing an order, or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information from you:

• Name

• Contact number

• Email address

• Delivery address

• Billing details

• Ring size or jewellery size requirements

• Order details and customisation preferences

• Payment proof or transaction reference

• Messages, enquiries, appointment details or communication history

• Information submitted through website forms, WhatsApp, email, social media or other communication channels

• Website usage data such as pages visited, browser type, device information and cookies

We only collect information that is necessary for us to respond to enquiries, process orders, provide services, improve our website, and communicate with customers.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to your enquiries

• To process and confirm your order

• To arrange custom jewellery production

• To verify payment

• To arrange self-collection, delivery or shipping

• To provide after-sales service, resizing, repair or warranty support

• To update you on your order status

• To manage appointments or consultations

• To improve our website, products and customer experience

• To send promotional updates, offers or announcements, only where permitted

• To comply with legal, regulatory, accounting or internal record-keeping requirements

We will not sell, rent or trade your personal information to third parties.

3. Payment Information

For bank transfer payments, we may request payment proof or transaction details to confirm your order.

We do not request or store your full online banking password, card PIN, or other sensitive banking login information. Please do not share such information with us.

4. Sharing of Personal Information

We may share your personal information only when necessary with selected third parties, including:

• Delivery or courier service providers

• Payment or banking service providers

• Jewellery production partners, where required for custom orders

• IT, website hosting or system service providers

• Professional advisers, auditors or legal representatives

• Government authorities, regulators or law enforcement agencies, where required by law

We will take reasonable steps to ensure that any third party handling your personal information does so securely and only for the intended purpose.

5. Security of Your Information

We are committed to ensuring that your personal information is secure.

To prevent unauthorised access, misuse, loss, disclosure or alteration, we take reasonable physical, electronic and managerial steps to protect the personal information we collect.

However, please understand that no online transmission, website, messaging platform or electronic storage method can be guaranteed to be completely secure.

6. Retention of Personal Information

We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, including order processing, customer service, warranty support, accounting, legal, regulatory or business record purposes.

When your personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience, understand website traffic, remember your preferences, and improve our services.

Cookies are small files placed on your device when you visit a website. They help us understand how visitors use our website and allow us to improve the overall user experience.

You may choose to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

8. Marketing Communications

From time to time, we may send you updates about our products, promotions, new arrivals, services or announcements.

You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions where available.

Even if you opt out of marketing messages, we may still contact you regarding active orders, payment confirmation, delivery, warranty, repair or other service-related matters.

9. Links to Other Websites

Our website may contain links to third-party websites, social media pages or external platforms.

Once you leave our website, we are not responsible for the privacy practices, security or content of those third-party websites. We encourage you to read the privacy policy of any external website you visit.

10. Your Rights

You may request to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete personal information

• Withdraw consent for certain uses of your personal information

• Limit the use of your personal information for direct marketing purposes

• Ask questions about how your personal information is handled

Please note that some requests may be subject to legal, contractual, security or operational requirements.

11. Accuracy of Personal Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete and up to date.

If your contact details, delivery address, ring size or order information changes, please inform us as soon as possible to avoid delays or errors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data protection practices.

Any updated version will be posted on this page with the latest update date. You are encouraged to review this page from time to time.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access, correct or update your personal information, please contact us at:

Noble Gems
Email: noblegems@gmail.com
Contact: 0125916139